Frequently asked questions

I have a faulty product what do i do

If your believe your equipment is faulty contact Nova Medical Australia immediately advising current concern and proof of purchase. This process will activate an internal course of action to investigate the problem and determine a solution.

What is the Manufacturer's Warranty?

Many of our products come with a guarantee or warranty from the manufacturer. In addition, they come with guarantees that cannot be excluded under the Australian Consumer Law. Full details of your consumer rights may be found at www.consumerlaw.gov.au

How can I provide feedback on an experience I’ve had with Nova Medical Australia ?

If you would like to review Nova Medical Australia, please visit Facebook or one of our social media sources. Another alternative is to email sales@novamedicalaustralia.com We appreciate the feedback as this allows us to review our processes ensuring we provide the best product and service available on the market.

Who can I contact for general assistance with the navigation or features of the Nova website?

For assistance or troubleshooting advice on your product, please contact our Customer Service department on 07-4427 6087

Who can I contact if I require product assistance?

For assistance or troubleshooting advice on your product viewing, please contact our Customer Service department. 07-4427 6087

I can't find the product I'm looking for, what do I do?

If the specific product you are looking for is not listed online, we may be able to access it for you. Please contact our Customer Service on 07-4427 6087 or email sales@novamedicalaustralia.com detailing the product you are looking for. We will respond with availability and pricing or notify you to a equivalent product in our product range.